Who we are
Knack, LLC is a creative consulting and production studio providing services such as creative direction, video production, post‑production, and related consulting services.
Information we collect
We collect information in a few ways:
Information you provide directly
When you contact us, request a quote, or book a project, you may provide:
- Name
- Email address
- Phone number
- Company or organization
- Project details and preferences
- Billing and payment information (handled through our payment providers)
Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the site
- Referring website or link
This information is typically collected through cookies, analytics tools, and similar technologies.
How we use your information
We use the information we collect to:
- Respond to inquiries and requests
- Provide quotes and proposals
- Deliver our services and manage projects
- Process payments and issue invoices
- Improve our website, services, and user experience
- Maintain security and prevent abuse
- Comply with legal obligations
We do not sell your personal information.
Cookies & Analytics
Our website may use cookies and similar technologies to:
- Remember your preferences
- Measure site traffic and performance
- Understand how visitors use the site
You can usually control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
Sharing of information
We may share your information with:
- Service providers who help us run our business (such as hosting, analytics, payment processing, or project management tools)
- Professional advisors (such as legal, accounting, or financial advisors) where reasonably necessary
- Authorities when required to comply with the law, legal process, or to protect our rights
These third parties are given access only to the information they need to perform their services and are expected to protect it appropriately.
Data retention
We retain personal information for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
When information is no longer needed, we take reasonable steps to delete or anonymize it.
Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security, but we take the protection of your information seriously.
Your choices and rights
Depending on your location, you may have rights over your personal information, which can include the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion, in certain circumstances
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us using the information below. We may need to verify your identity before responding.
Third-party links
Our website may contain links to other websites or platforms. We are not responsible for the privacy practices or content of those third‑party sites. We encourage you to review their privacy policies before providing any personal information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you can contact:
Knack, LLC
1442 W 1460 N
Provo, UT 84604
Email: hello@knack.cc
Changes to the policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal requirements. The “Last updated” date at the top of this page indicates when the policy was most recently revised. Changes will take effect when posted on this page.
If the changes are significant, we may also provide an additional notice (such as a banner on the website or an email, where appropriate).